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Telesales Manager
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We're looking to expand our telesales team with a manager who is willing to “roll up their sleeves” and help us build a scalable operation for the future. Our phone sales are the result of trial-to-paid lead generation follow up opportunities. We are looking for highly motivated and bright representatives who can facilitate engaging and detailed conversations about our educational products in a very consultative manner. This position would involve initially calling our trial customers to convert and then ultimately managing the operation while we build the telesales channel. This is not a cold calling but does require effective lead qualification and sales expertise.
The ideal candidate has been a successful telesales representative in the past, is willing to perform a lot of the calling in the preliminary phases and has experience managing a telesales team. Experience in setting up technological processes and systems a big plus (Salesforce, VOIP telephony, etc). Understanding of sales script development and refinement, messaging and best practices is also important.
We're a start-up. We are extremely intense, smart, fun, and passionate about our work. We also think we're going to do a lot of good in the world, by making high-quality education easily available, even in under-served communities in the US and in the developing world. We work long hours because we believe in the mission that Knewton represents and we love what we do. We follow the mantra of work hard, play hard. We've had great growth in the past two years since our initial funding and all indications are leading us along that same path for the future. If you want to grow with a company on a lofty trajectory, you have a passion for education along with an entrepreneurial spirit and wish to get in on the ground floor of this growing enterprise, this represents a great opportunity.
Responsibilities:
· Make sales calls to inquiring students
· Help hone sales techniques and scripts
· Improve operational workflow and build out technology with CRM and telephony
· Manage team of sales agents, assist with planning and hiring for new agents as necessary
· Work with Director of Test Prep and management team to develop proper reporting metrics
Qualifications:
· Bachelor's degree from a top four-year university
· 3-10 years of sales experience
· Excellent communication and interpersonal skills
· Highly motivated, self-starter, proactive, enthusiastic and results-driven
· Proven track record for exceeding goals
· Proven ability to develop and qualify lead opportunities that can support the sales channel pipeline
· A strong team player, able to assist other members meet their potential while being a strong individual contributor
· Experience working within sales teams and understanding of the sales processes
· Strong attention to detail; good listener; good organizational skills
· Great capacity for working autonomously and meeting deadlines
· Experience in the education field and/or test prep (GMAT, LSAT, SAT, ACT, GRE) a plus
Compensation includes a base salary and graduated commission structure. Full benefits included. Equity in the company potentially included.
Company Description:
Knewton has developed the industry's first adaptive learning engine, powering customized educational content to meet the individual needs of each student. Knewton delivers content matching each student's ideal learning arc and preferred medium. Knewton's GMAT prep, LSAT prep, and SAT prep courses provide live and on-demand instruction from the country's brightest and most experienced teachers, powered by an adaptive learning engine that targets a student's individual strengths and weaknesses. Knewton was founded by Jose Ferreira, a former executive at Kaplan, with funding from Accel Partners, Bessemer Venture Partners, FirstMark Capital, First Round Capital and prominent angel investors. Knewton plans to apply its online adaptive learning technology to a wide range of education markets. For more information, please visit www.knewton.com. |
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