Customer Expert

We are Knewton, an exciting online education start-up located in New York City’s West Village, and we want you to join our team!

 

Our business is growing and we need a full-time individual to be our go-to person for customer inquiries and service issues. This is not a cold-calling sales job, but more of a consultative interaction with potential and current students via email, phone, and chat. You must love interacting with people, enjoy a fast-paced environment with lots of challenges (see below), and be very attentive to detail. This isn’t your normal customer service position; we’re looking for someone that can grow with the company and perhaps become a manager as we scale.

 

Responsibilities:

 

Requirements:

 

The ideal candidate is eager to learn the ins-and-outs of the company and enjoys a start-up culture (long hours, high energy, lots of smart people, big opportunities, cool office). Must communicate personably and professionally. Should be comfortable chatting online, often handling multiple chats, and using technology in general. Must be neat, organized, and meticulous with records. Definitely outgoing with an upbeat attitude.

 

Full benefits included. Potential for equity in the company.

 

Company Description:
Based in NYC's West Village, Knewton is poised to transform education with our patent-pending adaptive learning technology and live online video classes. Today, our revenues come from delivering our own test prep classes, but we are quickly expanding into licensing our revolutionary platform to major education companies to power their content. We have been attracting attention and winning awards: e.g. being chosen as one of 7 finalists (out of 1,000 entrants) in Amazon's 2008 Start-Up Challenge.

We are extremely intense, smart, fun, and passionate about what we do. We also think we're going to do a lot of good in the world, by making high-quality education easily available, even in under-served communities in the US and in the developing world.